Effective Date: August 9th, 2024
At BlueLightX.com, operated by Ruybal Enterprises, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward and fair returns and refunds process.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Timeframe: You must initiate the return within 30 days of receiving the product.
- Condition: The product must be in its original condition, unused, and in the same packaging as when you received it. All original tags, accessories, and manuals must be included.
- Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required for all returns.
2. Non-Returnable Items
Certain items may not be eligible for return, including:
- Custom or Personalized Products: Items that have been customized or personalized to your specifications cannot be returned unless they are defective.
- Final Sale Items: Products marked as “Final Sale” at the time of purchase are not eligible for return or exchange.
- Damaged Items: Products that have been damaged or altered after delivery will not be accepted for return.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email our customer support team at [email protected] with your order number, the product(s) you wish to return, and the reason for the return.
- Receive Return Authorization: Our customer support team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Package Your Return: Carefully package the item(s) in the original packaging, including all accessories and documentation. Clearly write the RMA number on the outside of the package.
- Ship the Return: Ship the package to the address provided by our customer support team. You are responsible for the cost of return shipping unless the return is due to a defective product or an error on our part.
4. Refund Process
Once we receive and inspect your returned item(s), we will notify you via email. If your return is approved, the following process will apply:
- Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
- Processing Time: Please allow up to 10 business days for the refund to be processed and reflected in your account.
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defective product or an error on our part.
- Restocking Fees: We do not charge restocking fees for returns that meet our eligibility criteria.
5. Exchanges
If you wish to exchange a product for a different size, color, or model, please follow the return process outlined above and place a new order for the desired item. We recommend initiating the exchange as soon as possible to ensure availability.
6. Defective or Incorrect Items
If you receive a defective product or an item that is different from what you ordered, please contact us immediately at [email protected]. We will arrange for the return of the defective or incorrect item at no cost to you and provide a replacement or full refund.
7. Contact Information for Customer Support
If you have any questions, concerns, or need assistance with your return, please contact our customer support team:
- Email: [email protected]
- Postal Address: Ruybal Enterprises, 825 9th ST. Alamosa, CO 81101
We are committed to providing excellent customer service and will do our best to resolve any issues you may have.
8. Changes to This Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our return and refund practices.